AGENDA

Your unforgettable experience begins here!

View everything the conference has to offer and get the education you need. 

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Name Time Track More Info
[PRE-CON] From Hire to Retire: People Trends Shaping the Employee Experience8:30 AM - 11:30 AMLeadership & People Strategy
[PRE-CON] Marketing 102: Digital Marketing Workshop8:30 AM - 11:30 AMSales, Marketing, & Retail
[PRE-CON] Mastering DMEPOS Revenue Cycle: Intake, Billing, Collections & Resupply (TBD)8:30 AM - 11:30 AMBilling & Compliance
[PRE-CON] Using DMAIC Problem Solving to Drive Improved Patient Experience & Positive Financial Results8:30 AM - 11:30 AMBusiness Operations
[PRE-CON] Technology & Security (TBD) 8:30 AM - 11:30 AMTechnology & Security
VGM Journey10:00 AM - 12:00 PMSocial Event
VGM Journey12:30 PM - 2:30 PMSocial Event
Van G Miller Golf Tournament12:30 PM - 6:00 PMSocial Event
Three Pines Farm1:00 PM - 2:30 PMSocial Event
Hansen's Dairy Farm Tour2:00 PM - 3:30 PMSocial Event
Pickleball2:00 PM - 4:00 PMSocial Event
Three Pines Farm 3:00 PM - 4:30 PMSocial Event
VGM Journey3:00 PM - 5:00 PMSocial Event
Hansen's Dairy Farm Tour4:15 PM - 5:30 PMSocial Event
First-Time Attendee Social6:00 PM - 7:00 PMSocial Event
Party on the Plaza7:00 PM - 10:00 PMSocial Event
Name Time Track More Info
Heartland Check-in Registration Open7:30 AM - 5:00 PM 
Opening Message - Lindy Tentinger & Tyler Mahncke8:00 AM - 8:30 AM 
KEYNOTE: The Rebellious Recovery8:30 AM - 9:30 AM 
Technology and Value Based Care: An Efficiency Matter9:45 AM - 10:45 AMBusiness Operations
[Panel] Empowering Sales Teams with Technology9:45 AM - 10:45 AMSales, Marketing, & Retail
Cultivating a Learning Ecosystem9:45 AM - 10:45 AMLeadership & People Strategy
Proactive Cyber Essentials for HME/DMEs9:45 AM - 10:45 AMTechnology & Security
The Survey Says…STOP CRT Denials9:45 AM - 10:45 AMComplex Rehab Technology
Home Ventilation 2025 and Beyond: Turning Data into Market Share9:45 AM - 10:45 AMRespiratory
Advocacy 101 - How You Can Be a Champion of Change11:00 AM - 12:00 PMIntegrated Health and Policy
RED is NOT the New Black11:00 AM - 12:00 PMBilling & Compliance
New Medicare Requirements of the Accreditation Organizations Affecting Your Business11:00 AM - 12:00 PMBusiness Operations
[Panel] The Cybersecurity Landscape: Preparing Healthcare Leaders for Tomorrow’s Threats11:00 AM - 12:00 PMTechnology & Security
Analysis, Evaluation, and Continuous Improvement of the FMA/UDS Mobility Registry11:00 AM - 12:00 PMComplex Rehab Technology
Leadership Agility - A Staffing Shortage Antedote11:00 AM - 12:00 PMLeadership & People Strategy
Expo Plaza Lunch12:00 PM - 1:30 PM 
Transforming Business Operations with Microsoft 365: A Comparative Analysis with Google12:30 PM - 1:15 PMTechnology & Security
[Panel] The FINE Line Between the ATP Assessment and the Wheelchair Evaluation12:30 PM - 1:15 PMComplex Rehab Technology
Unlock Peak Performance: The Power of Workforce Management12:30 PM - 1:15 PMBusiness Operations
The Next Innovation in Respiratory Support: Asymmetric High Flow12:30 PM - 1:15 PMRespiratory
Building Community: Sustaining Quality Employees1:30 PM - 2:30 PMLeadership & People Strategy
Embracing AI: Managing Change and Fostering Adoption1:30 PM - 2:30 PMBusiness Operations
[Panel] Referral Based Marketing for Complex Rehab Technology Providers1:30 PM - 2:30 PMComplex Rehab Technology
Stop the Insanity: It's Time To Go On A Mission To Optimize Your Revenue1:30 PM - 2:30 PMBilling & Compliance
Creating a Value Based Care Model for Respiratory Therapy Services1:30 PM - 2:30 PMRespiratory
VGM Journey2:00 PM - 4:00 PMSocial Event
From Transparency to Claims and Back Again - Data Driven DME Market Assessments2:45 PM - 3:45 PMSales, Marketing, & Retail
Mastering Emotionally Intelligent Feedback: Building Stronger Connections2:45 PM - 3:45 PMLeadership & People Strategy
Developing and Implementing a Data-Driven Strategy2:45 PM - 3:45 PMBusiness Operations
Resupply Revolution: Transforming Your Approach2:45 PM - 3:45 PMRespiratory
Weathering the Storm: Lessons from Hurricane Milton and Asheville Floods2:45 PM - 3:45 PMTechnology & Security
Exhibit Hall Grand Opening4:00 PM - 7:00 PM 
Main Street Mingle & Community Dinners7:30 PM - 10:30 PMSocial Event
Name Time Track More Info
Using AI To Improve Employee Communication and Engagement8:00 AM - 9:00 AMLeadership & People Strategy
[Panel] Wheelchair Repair REFORM - Why, What and How8:00 AM - 9:00 AMComplex Rehab Technology
[Panel] The Power of DNA8:00 AM - 9:00 AMRespiratory
The Real Case Scenarios of Surgical Dressings8:00 AM - 9:00 AMIntegrated Health and Policy
Building a Compliant Healthcare eCommerce Framework for Future Growth8:00 AM - 9:00 AMTechnology & Security
Unlocking Growth: The Value of SBA Lending for Home Healthcare Businesses8:00 AM - 9:00 AMBusiness Operations
Partner Connections9:00 AM - 11:00 AM 
[Panel] Innovative Solutions in Modern Resupply9:15 AM - 10:15 AMRespiratory
RISE UP: Unlocking Your Potential and Driving Sales Through Personal and Professional Growth9:15 AM - 10:15 AMSales, Marketing, & Retail
Benchmarking Within Your Own Walls9:15 AM - 10:15 AMBusiness Operations
Audit Landscape: What’s the Latest and What Can We Expect?9:15 AM - 10:15 AMBilling & Compliance
The Importance of Mental Health in the Workplace9:15 AM - 10:15 AMLeadership & People Strategy
Where Do We Stand? The Outlook on Power Standing Wheelchairs9:15 AM - 10:15 AMComplex Rehab Technology
AI Unwrapped10:30 AM - 11:30 AMTechnology & Security
Receiving Feedback: Insights on the Art and Science of This Essential Skill10:30 AM - 11:30 AMLeadership & People Strategy
[Panel] Managing by the Numbers: Uniting Financial and AR Management for Healthcare Success10:30 AM - 11:30 AMBusiness Operations
What Does This Industry Sell?10:30 AM - 11:30 AMSales, Marketing, & Retail
Using Tilt Bases for Pressure, Posture, Function, and Participation10:30 AM - 11:30 AMComplex Rehab Technology
Setting Up Your HME For Enrollment Success10:30 AM - 11:30 AMBilling & Compliance
Exhibit Hall & Lunch11:00 AM - 2:00 PM 
[Panel] The State of the HME Industry – From the Provider’s Perspective1:30 PM - 2:30 PMBusiness Operations
Enhancing Patient Pay Policies: Strategies for Effective Reimbursement1:30 PM - 2:30 PMBilling & Compliance
From Intake to Invoicing: Revolutionizing HME with AI Solutions1:30 PM - 2:30 PMTechnology & Security
Safe Sleep Solutions: Unlocking the Secrets to Healthy and Secure Slumber Through Safety Beds1:30 PM - 2:30 PMComplex Rehab Technology
From Surviving to Thriving: Helping Team Members Navigate Change 1:30 PM - 2:30 PMLeadership & People Strategy
Identification, Care, Treatment and Mangement of the Bronchiectasis Patient1:30 PM - 2:30 PMRespiratory
VGM Journey2:00 PM - 4:00 PMSocial Event
Business Growth Through Payer Network Development & Innovation2:45 PM - 3:45 PMBilling & Compliance
The Subtle Art of Building Influence2:45 PM - 3:45 PMLeadership & People Strategy
Long-term PAP Adherence: Are We Ready to Look Beyond 90 Days?2:45 PM - 3:45 PMRespiratory
[Panel] Balancing Comfort and Complexity: The Dual Sides of Custom Seating2:45 PM - 3:45 PMComplex Rehab Technology
The Smoke & Mirrors of AI: Solving the Patient Processing Problem2:45 PM - 3:45 PMBusiness Operations
Home Oxygen Therapy: Using your People, Programs, Products and Passion to Leverage More Referrals2:45 PM - 3:45 PMSales, Marketing, & Retail
Medicare Advantage: Government Oversight, Key Contract Terms, and Securing Contracts4:00 PM - 5:00 PMBusiness Operations
CGMs and Beyond! Learn How to Navigate This Expanding Market to Grow Your Bottom Line4:00 PM - 5:00 PMBilling & Compliance
Empathy and Understanding: Building Trust and Connection in your Teams4:00 PM - 5:00 PMLeadership & People Strategy
Unlock the Power of Data Driven Digital Marketing Strategies4:00 PM - 5:00 PMSales, Marketing, & Retail
Mouthpiece Ventilation & Non-Invasive Ventilation with Neuromuscular Patients4:00 PM - 5:00 PMRespiratory
WaterLuau at the Farm6:30 PM - 10:00 PMSocial Event
8:30 AM - 11:30 AM
[PRE-CON] From Hire to Retire: People Trends Shaping the Employee Experience
Leadership & People Strategy
Room 3 & 4
[PRE-CON] Marketing 102: Digital Marketing Workshop
Sales, Marketing, & Retail
Ballroom C
[PRE-CON] Mastering DMEPOS Revenue Cycle: Intake, Billing, Collections & Resupply (TBD)
Billing & Compliance
Ballroom A
[PRE-CON] Using DMAIC Problem Solving to Drive Improved Patient Experience & Positive Financial Results
Business Operations
Ballroom B
[PRE-CON] Technology & Security (TBD)
Technology & Security
Ballroom D/E
10:00 AM - 12:00 PM
VGM Journey
Social Event
VGM Campus
12:30 PM - 2:30 PM
VGM Journey
Social Event
VGM Campus
12:30 PM - 6:00 PM
Van G Miller Golf Tournament
Social Event
Irv Warren Golf Course
1:00 PM - 2:30 PM
Three Pines Farm
Social Event
Three Pines
2:00 PM - 3:30 PM
Hansen's Dairy Farm Tour
Social Event
Hansen's Dairy Farm
2:00 PM - 4:00 PM
Pickleball
Social Event
 
3:00 PM - 4:30 PM
Three Pines Farm
Social Event
Three Pines
3:00 PM - 5:00 PM
VGM Journey
Social Event
VGM Campus
4:15 PM - 5:30 PM
Hansen's Dairy Farm Tour
Social Event
Hansen's Dairy Farm
6:00 PM - 7:00 PM
First-Time Attendee Social
Social Event
SingleSpeed Brewery
7:00 PM - 10:00 PM
Party on the Plaza
Social Event
Expo Plaza
7:30 AM - 5:00 PM
Heartland Check-in Registration Open
 
 
8:00 AM - 8:30 AM
Opening Message - Lindy Tentinger & Tyler Mahncke
 
Ballroom B
8:30 AM - 9:30 AM
KEYNOTE: The Rebellious Recovery
 
Ballroom B
9:45 AM - 10:45 AM
Technology and Value Based Care: An Efficiency Matter
Business Operations
Ballroom A
[Panel] Empowering Sales Teams with Technology
Sales, Marketing, & Retail
Ballroom B
Cultivating a Learning Ecosystem
Leadership & People Strategy
Ballroom C
Proactive Cyber Essentials for HME/DMEs
Technology & Security
Room 1 & 2
The Survey Says…STOP CRT Denials
Complex Rehab Technology
Ballroom D/E
Home Ventilation 2025 and Beyond: Turning Data into Market Share
Respiratory
Room 3 & 4
11:00 AM - 12:00 PM
Advocacy 101 - How You Can Be a Champion of Change
Integrated Health and Policy
Room 3 & 4
RED is NOT the New Black
Billing & Compliance
Ballroom A
New Medicare Requirements of the Accreditation Organizations Affecting Your Business
Business Operations
Room 1 & 2
[Panel] The Cybersecurity Landscape: Preparing Healthcare Leaders for Tomorrow’s Threats
Technology & Security
Ballroom B
Analysis, Evaluation, and Continuous Improvement of the FMA/UDS Mobility Registry
Complex Rehab Technology
Ballroom D/E
Leadership Agility - A Staffing Shortage Antedote
Leadership & People Strategy
Ballroom C
12:00 PM - 1:30 PM
Expo Plaza Lunch
 
Expo Plaza
12:30 PM - 1:15 PM
Transforming Business Operations with Microsoft 365: A Comparative Analysis with Google
Technology & Security
Ballroom A
[Panel] The FINE Line Between the ATP Assessment and the Wheelchair Evaluation
Complex Rehab Technology
Ballroom B
Unlock Peak Performance: The Power of Workforce Management
Business Operations
Ballroom C
The Next Innovation in Respiratory Support: Asymmetric High Flow
Respiratory
Room 3 & 4
1:30 PM - 2:30 PM
Building Community: Sustaining Quality Employees
Leadership & People Strategy
Ballroom C
Embracing AI: Managing Change and Fostering Adoption
Business Operations
Ballroom A
[Panel] Referral Based Marketing for Complex Rehab Technology Providers
Complex Rehab Technology
Ballroom B
Stop the Insanity: It's Time To Go On A Mission To Optimize Your Revenue
Billing & Compliance
Room 1 & 2
Creating a Value Based Care Model for Respiratory Therapy Services
Respiratory
Room 3 & 4
2:00 PM - 4:00 PM
VGM Journey
Social Event
VGM Campus
2:45 PM - 3:45 PM
From Transparency to Claims and Back Again - Data Driven DME Market Assessments
Sales, Marketing, & Retail
Room 1 & 2
Mastering Emotionally Intelligent Feedback: Building Stronger Connections
Leadership & People Strategy
Ballroom C
Developing and Implementing a Data-Driven Strategy
Business Operations
Ballroom A
Resupply Revolution: Transforming Your Approach
Respiratory
Room 3 & 4
Weathering the Storm: Lessons from Hurricane Milton and Asheville Floods
Technology & Security
Ballroom D/E
4:00 PM - 7:00 PM
Exhibit Hall Grand Opening
 
Exhibit Hall
7:30 PM - 10:30 PM
Main Street Mingle & Community Dinners
Social Event
 
8:00 AM - 9:00 AM
Using AI To Improve Employee Communication and Engagement
Leadership & People Strategy
Ballroom C
[Panel] Wheelchair Repair REFORM - Why, What and How
Complex Rehab Technology
Ballroom B
[Panel] The Power of DNA
Respiratory
Ballroom D/E
The Real Case Scenarios of Surgical Dressings
Integrated Health and Policy
Room 1 & 2
Building a Compliant Healthcare eCommerce Framework for Future Growth
Technology & Security
Room 3 & 4
Unlocking Growth: The Value of SBA Lending for Home Healthcare Businesses
Business Operations
Ballroom A
9:00 AM - 11:00 AM
Partner Connections
 
Exhibit Hall
9:15 AM - 10:15 AM
[Panel] Innovative Solutions in Modern Resupply
Respiratory
Ballroom B
RISE UP: Unlocking Your Potential and Driving Sales Through Personal and Professional Growth
Sales, Marketing, & Retail
Ballroom D/E
Benchmarking Within Your Own Walls
Business Operations
Ballroom A
Audit Landscape: What’s the Latest and What Can We Expect?
Billing & Compliance
Room 1 & 2
The Importance of Mental Health in the Workplace
Leadership & People Strategy
Ballroom C
Where Do We Stand? The Outlook on Power Standing Wheelchairs
Complex Rehab Technology
Room 3 & 4
10:30 AM - 11:30 AM
AI Unwrapped
Technology & Security
Room 1 & 2
Receiving Feedback: Insights on the Art and Science of This Essential Skill
Leadership & People Strategy
Ballroom C
[Panel] Managing by the Numbers: Uniting Financial and AR Management for Healthcare Success
Business Operations
Ballroom B
What Does This Industry Sell?
Sales, Marketing, & Retail
Ballroom A
Using Tilt Bases for Pressure, Posture, Function, and Participation
Complex Rehab Technology
Ballroom D/E
Setting Up Your HME For Enrollment Success
Billing & Compliance
Room 3 & 4
11:00 AM - 2:00 PM
Exhibit Hall & Lunch
 
Exhibit Hall
1:30 PM - 2:30 PM
[Panel] The State of the HME Industry – From the Provider’s Perspective
Business Operations
Ballroom B
Enhancing Patient Pay Policies: Strategies for Effective Reimbursement
Billing & Compliance
Ballroom A
From Intake to Invoicing: Revolutionizing HME with AI Solutions
Technology & Security
Room 1 & 2
Safe Sleep Solutions: Unlocking the Secrets to Healthy and Secure Slumber Through Safety Beds
Complex Rehab Technology
Ballroom D/E
From Surviving to Thriving: Helping Team Members Navigate Change
Leadership & People Strategy
Ballroom C
Identification, Care, Treatment and Mangement of the Bronchiectasis Patient
Respiratory
Room 3 & 4
2:00 PM - 4:00 PM
VGM Journey
Social Event
VGM Campus
2:45 PM - 3:45 PM
Business Growth Through Payer Network Development & Innovation
Billing & Compliance
Room 3 & 4
The Subtle Art of Building Influence
Leadership & People Strategy
Ballroom C
Long-term PAP Adherence: Are We Ready to Look Beyond 90 Days?
Respiratory
Room 1 & 2
[Panel] Balancing Comfort and Complexity: The Dual Sides of Custom Seating
Complex Rehab Technology
Ballroom B
The Smoke & Mirrors of AI: Solving the Patient Processing Problem
Business Operations
Ballroom A
Home Oxygen Therapy: Using your People, Programs, Products and Passion to Leverage More Referrals
Sales, Marketing, & Retail
Ballroom D/E
4:00 PM - 5:00 PM
Medicare Advantage: Government Oversight, Key Contract Terms, and Securing Contracts
Business Operations
Ballroom A
CGMs and Beyond! Learn How to Navigate This Expanding Market to Grow Your Bottom Line
Billing & Compliance
Ballroom B
Empathy and Understanding: Building Trust and Connection in your Teams
Leadership & People Strategy
Ballroom C
Unlock the Power of Data Driven Digital Marketing Strategies
Sales, Marketing, & Retail
Room 3 & 4
Mouthpiece Ventilation & Non-Invasive Ventilation with Neuromuscular Patients
Respiratory
Room 1 & 2
6:30 PM - 10:00 PM
WaterLuau at the Farm
Social Event
 

CEU Requirements

  1. Scan your name badge when you enter and leave each session you attend. You must attend at least 90% of a session in order to earn continuing education credit.
  2. Complete the evaluation form for each session you attend. Evaluation forms will be available on the Heartland website and can be accessed on your phone or computer. 

Full requirements can be found at CEU Requirements