AGENDA

Your unforgettable experience begins here!

View everything the conference has to offer and get the education you need. 

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Name Time Track More Info
[PRE-CON] Using DMAIC Problem Solving to Drive Improved Patient Experience & Positive Financial Results8:30 AM - 11:30 AMBusiness Operations
[PRE-CON] Mastering DMEPOS Revenue Cycle: Intake, Billing, Collections & Resupply (TBD)8:30 AM - 11:30 AMBilling & Compliance
[PRE-CON] Technology & Security (TBD) 8:30 AM - 11:30 AMTechnology & Security
[PRE-CON] From Hire to Retire: People Trends Shaping the Employee Experience8:30 AM - 11:30 AMLeadership & People Strategy
[PRE-CON] Marketing 102: Digital Marketing Workshop8:30 AM - 11:30 AMSales, Marketing, & Retail
VGM Journey10:00 AM - 12:00 PMSocial Event
VGM Journey12:30 PM - 2:30 PMSocial Event
Van G Miller Golf Tournament12:30 PM - 6:00 PMSocial Event
Three Pines Farm1:00 PM - 2:30 PMSocial Event
Hansen's Dairy Farm Tour2:00 PM - 3:30 PMSocial Event
Pickleball2:00 PM - 4:00 PMSocial Event
Three Pines Farm 3:00 PM - 4:30 PMSocial Event
VGM Journey3:00 PM - 5:00 PMSocial Event
Hansen's Dairy Farm Tour4:15 PM - 5:30 PMSocial Event
First-Time Attendee Social6:00 PM - 7:00 PMSocial Event
Party on the Plaza7:00 PM - 10:00 PMSocial Event
Name Time Track More Info
Heartland Check-in Registration Open7:30 AM - 5:00 PM 
Opening Message - Lindy Tentinger & Tyler Mahncke8:00 AM - 8:30 AM 
KEYNOTE: The Rebellious Recovery8:30 AM - 9:30 AM 
[Panel] Empowering Sales Teams with Technology9:45 AM - 10:45 AMSales, Marketing, & Retail
Technology and Value Based Care: An Efficiency Matter9:45 AM - 10:45 AMBusiness Operations
Home Ventilation 2025 and Beyond: Turning Data into Market Share9:45 AM - 10:45 AMRespiratory
Cultivating a Learning Ecosystem9:45 AM - 10:45 AMLeadership & People Strategy
Proactive Cyber Essentials for HME/DMEs9:45 AM - 10:45 AMTechnology & Security
The Survey Says…STOP CRT Denials9:45 AM - 10:45 AMComplex Rehab Technology
RED is NOT the New Black11:00 AM - 12:00 PMBilling & Compliance
Leadership Agility - A Staffing Shortage Antedote11:00 AM - 12:00 PMLeadership & People Strategy
[Panel] The Cybersecurity Landscape: Preparing Healthcare Leaders for Tomorrow’s Threats11:00 AM - 12:00 PMTechnology & Security
New Medicare Requirements of the Accreditation Organizations Affecting Your Business11:00 AM - 12:00 PMBusiness Operations
Analysis, Evaluation, and Continuous Improvement of the FMA/UDS Mobility Registry11:00 AM - 12:00 PMComplex Rehab Technology
Advocacy 101 - How You Can Be a Champion of Change11:00 AM - 12:00 PMIntegrated Health and Policy
Expo Plaza Lunch12:00 PM - 1:30 PM 
Transforming Business Operations with Microsoft 365: A Comparative Analysis with Google12:30 PM - 1:15 PMTechnology & Security
[Panel] Stay in YOUR Lane - The ATP Assessment and the Wheelchair Evaluation 12:30 PM - 1:15 PMComplex Rehab Technology
Unlock Peak Performance: The Power of Workforce Management12:30 PM - 1:15 PMBusiness Operations
The Next Innovation in Respiratory Support: Asymmetric High Flow12:30 PM - 1:15 PMRespiratory
Stop the Insanity: It's Time To Go On A Mission To Optimize Your Revenue1:30 PM - 2:30 PMBilling & Compliance
Building Community: Sustaining Quality Employees1:30 PM - 2:30 PMLeadership & People Strategy
Embracing AI: Managing Change and Fostering Adoption1:30 PM - 2:30 PMBusiness Operations
Creating a Value Based Care Model for Respiratory Therapy Services1:30 PM - 2:30 PMRespiratory
[Panel] Referral Based Marketing for Complex Rehab Technology Providers1:30 PM - 2:30 PMComplex Rehab Technology
VGM Journey2:00 PM - 4:00 PMSocial Event
Developing and Implementing a Data-Driven Strategy2:45 PM - 3:45 PMBusiness Operations
Weathering the Storm: Lessons from Hurricane Milton and Asheville Floods2:45 PM - 3:45 PMTechnology & Security
Mastering Emotionally Intelligent Feedback: Building Stronger Connections2:45 PM - 3:45 PMLeadership & People Strategy
Resupply Revolution: Transforming Your Approach2:45 PM - 3:45 PMRespiratory
From Transparency to Claims and Back Again - Data Driven DME Market Assessments2:45 PM - 3:45 PMSales, Marketing, & Retail
Exhibit Hall Grand Opening4:00 PM - 7:00 PM 
Main Street Mingle & Community Dinners7:30 PM - 10:30 PMSocial Event
Name Time Track More Info
Using AI To Improve Employee Communication and Engagement8:00 AM - 9:00 AMLeadership & People Strategy
[Panel] The Power of DNA8:00 AM - 9:00 AMRespiratory
The Real Case Scenarios of Surgical Dressings8:00 AM - 9:00 AMIntegrated Health and Policy
Building a Compliant Healthcare eCommerce Framework for Future Growth8:00 AM - 9:00 AMTechnology & Security
[Panel] Wheelchair Repair REFORM - Why, What and How8:00 AM - 9:00 AMComplex Rehab Technology
Unlocking Growth: The Value of SBA Lending for Home Healthcare Businesses8:00 AM - 9:00 AMBusiness Operations
Partner Connections9:00 AM - 11:00 AM 
[Panel] Innovative Solutions in Modern Resupply9:15 AM - 10:15 AMRespiratory
Benchmarking Within Your Own Walls9:15 AM - 10:15 AMBusiness Operations
RISE UP: Unlocking Your Potential and Driving Sales Through Personal and Professional Growth9:15 AM - 10:15 AMSales, Marketing, & Retail
Audit Landscape: What’s the Latest and What Can We Expect?9:15 AM - 10:15 AMBilling & Compliance
Employer Strategies for Managing Mental Health in the Workplace9:15 AM - 10:15 AMLeadership & People Strategy
Where Do We Stand? The Outlook on Power Standing Wheelchairs9:15 AM - 10:15 AMComplex Rehab Technology
AI Unwrapped10:30 AM - 11:30 AMTechnology & Security
Receiving Feedback: Insights on the Art and Science of This Essential Skill10:30 AM - 11:30 AMLeadership & People Strategy
What Does This Industry Sell?10:30 AM - 11:30 AMSales, Marketing, & Retail
[Panel] Managing by the Numbers: Uniting Financial and AR Management for Healthcare Success10:30 AM - 11:30 AMBusiness Operations
Using Tilt Bases for Pressure, Posture, Function, and Participation10:30 AM - 11:30 AMComplex Rehab Technology
Setting Up Your HME For Enrollment Success10:30 AM - 11:30 AMBilling & Compliance
Exhibit Hall & Lunch11:00 AM - 2:00 PM 
From Surviving to Thriving: Helping Team Members Navigate Change 1:30 PM - 2:30 PMLeadership & People Strategy
Safe Sleep Solutions: Unlocking the Secrets to Healthy and Secure Slumber Through Safety Beds1:30 PM - 2:30 PMComplex Rehab Technology
From Intake to Invoicing: Revolutionizing HME with AI Solutions1:30 PM - 2:30 PMTechnology & Security
Identification, Care, Treatment and Mangement of the Bronchiectasis Patient1:30 PM - 2:30 PMRespiratory
Enhancing Patient Pay Policies: Strategies for Effective Reimbursement1:30 PM - 2:30 PMBilling & Compliance
[Panel] The State of the HME Industry – From the Provider’s Perspective1:30 PM - 2:30 PMBusiness Operations
VGM Journey2:00 PM - 4:00 PMSocial Event
[Panel] Balancing Comfort and Complexity: The Dual Sides of Custom Seating2:45 PM - 3:45 PMComplex Rehab Technology
Home Oxygen Therapy: Using your People, Programs, Products and Passion to Leverage More Referrals2:45 PM - 3:45 PMSales, Marketing, & Retail
The Subtle Art of Building Influence2:45 PM - 3:45 PMLeadership & People Strategy
Business Growth Through Payer Network Development & Innovation2:45 PM - 3:45 PMBilling & Compliance
The Smoke & Mirrors of AI: Solving the Patient Processing Problem2:45 PM - 3:45 PMBusiness Operations
Long-term PAP Adherence: Are We Ready to Look Beyond 90 Days?2:45 PM - 3:45 PMRespiratory
Mouthpiece Ventilation & Non-Invasive Ventilation with Neuromuscular Patients4:00 PM - 5:00 PMRespiratory
CGMs and Beyond! Learn How to Navigate This Expanding Market to Grow Your Bottom Line4:00 PM - 5:00 PMBilling & Compliance
Empathy and Understanding: Building Trust and Connection in your Teams4:00 PM - 5:00 PMLeadership & People Strategy
Unlock the Power of Data Driven Digital Marketing Strategies4:00 PM - 5:00 PMSales, Marketing, & Retail
Medicare Advantage: Government Oversight, Key Contract Terms, and Securing Contracts4:00 PM - 5:00 PMBusiness Operations
WaterLuau at the Farm6:30 PM - 10:00 PMSocial Event
8:30 AM - 11:30 AM
[PRE-CON] Using DMAIC Problem Solving to Drive Improved Patient Experience & Positive Financial Results
Business Operations
Ballroom B
[PRE-CON] Mastering DMEPOS Revenue Cycle: Intake, Billing, Collections & Resupply (TBD)
Billing & Compliance
Ballroom A
[PRE-CON] Technology & Security (TBD)
Technology & Security
Ballroom D/E
[PRE-CON] From Hire to Retire: People Trends Shaping the Employee Experience
Leadership & People Strategy
Room 3 & 4
[PRE-CON] Marketing 102: Digital Marketing Workshop
Sales, Marketing, & Retail
Ballroom C
10:00 AM - 12:00 PM
VGM Journey
Social Event
VGM Campus
12:30 PM - 2:30 PM
VGM Journey
Social Event
VGM Campus
12:30 PM - 6:00 PM
Van G Miller Golf Tournament
Social Event
Irv Warren Golf Course
1:00 PM - 2:30 PM
Three Pines Farm
Social Event
Three Pines
2:00 PM - 3:30 PM
Hansen's Dairy Farm Tour
Social Event
Hansen's Dairy Farm
2:00 PM - 4:00 PM
Pickleball
Social Event
 
3:00 PM - 4:30 PM
Three Pines Farm
Social Event
Three Pines
3:00 PM - 5:00 PM
VGM Journey
Social Event
VGM Campus
4:15 PM - 5:30 PM
Hansen's Dairy Farm Tour
Social Event
Hansen's Dairy Farm
6:00 PM - 7:00 PM
First-Time Attendee Social
Social Event
SingleSpeed Brewery
7:00 PM - 10:00 PM
Party on the Plaza
Social Event
Expo Plaza
7:30 AM - 5:00 PM
Heartland Check-in Registration Open
 
 
8:00 AM - 8:30 AM
Opening Message - Lindy Tentinger & Tyler Mahncke
 
Ballroom B
8:30 AM - 9:30 AM
KEYNOTE: The Rebellious Recovery
 
Ballroom B
9:45 AM - 10:45 AM
[Panel] Empowering Sales Teams with Technology
Sales, Marketing, & Retail
Ballroom B
Technology and Value Based Care: An Efficiency Matter
Business Operations
Ballroom A
Home Ventilation 2025 and Beyond: Turning Data into Market Share
Respiratory
Room 3 & 4
Cultivating a Learning Ecosystem
Leadership & People Strategy
Ballroom C
Proactive Cyber Essentials for HME/DMEs
Technology & Security
Room 1 & 2
The Survey Says…STOP CRT Denials
Complex Rehab Technology
Ballroom D/E
11:00 AM - 12:00 PM
RED is NOT the New Black
Billing & Compliance
Ballroom A
Leadership Agility - A Staffing Shortage Antedote
Leadership & People Strategy
Ballroom C
[Panel] The Cybersecurity Landscape: Preparing Healthcare Leaders for Tomorrow’s Threats
Technology & Security
Ballroom B
New Medicare Requirements of the Accreditation Organizations Affecting Your Business
Business Operations
Room 1 & 2
Analysis, Evaluation, and Continuous Improvement of the FMA/UDS Mobility Registry
Complex Rehab Technology
Ballroom D/E
Advocacy 101 - How You Can Be a Champion of Change
Integrated Health and Policy
Room 3 & 4
12:00 PM - 1:30 PM
Expo Plaza Lunch
 
Expo Plaza
12:30 PM - 1:15 PM
Transforming Business Operations with Microsoft 365: A Comparative Analysis with Google
Technology & Security
Ballroom A
[Panel] Stay in YOUR Lane - The ATP Assessment and the Wheelchair Evaluation
Complex Rehab Technology
Ballroom B
Unlock Peak Performance: The Power of Workforce Management
Business Operations
Ballroom C
The Next Innovation in Respiratory Support: Asymmetric High Flow
Respiratory
Room 3 & 4
1:30 PM - 2:30 PM
Stop the Insanity: It's Time To Go On A Mission To Optimize Your Revenue
Billing & Compliance
Room 1 & 2
Building Community: Sustaining Quality Employees
Leadership & People Strategy
Ballroom C
Embracing AI: Managing Change and Fostering Adoption
Business Operations
Ballroom A
Creating a Value Based Care Model for Respiratory Therapy Services
Respiratory
Room 3 & 4
[Panel] Referral Based Marketing for Complex Rehab Technology Providers
Complex Rehab Technology
Ballroom B
2:00 PM - 4:00 PM
VGM Journey
Social Event
VGM Campus
2:45 PM - 3:45 PM
Developing and Implementing a Data-Driven Strategy
Business Operations
Ballroom A
Weathering the Storm: Lessons from Hurricane Milton and Asheville Floods
Technology & Security
Ballroom D/E
Mastering Emotionally Intelligent Feedback: Building Stronger Connections
Leadership & People Strategy
Ballroom C
Resupply Revolution: Transforming Your Approach
Respiratory
Room 3 & 4
From Transparency to Claims and Back Again - Data Driven DME Market Assessments
Sales, Marketing, & Retail
Room 1 & 2
4:00 PM - 7:00 PM
Exhibit Hall Grand Opening
 
Exhibit Hall
7:30 PM - 10:30 PM
Main Street Mingle & Community Dinners
Social Event
 
8:00 AM - 9:00 AM
Using AI To Improve Employee Communication and Engagement
Leadership & People Strategy
Ballroom C
[Panel] The Power of DNA
Respiratory
Ballroom D/E
The Real Case Scenarios of Surgical Dressings
Integrated Health and Policy
Room 1 & 2
Building a Compliant Healthcare eCommerce Framework for Future Growth
Technology & Security
Room 3 & 4
[Panel] Wheelchair Repair REFORM - Why, What and How
Complex Rehab Technology
Ballroom B
Unlocking Growth: The Value of SBA Lending for Home Healthcare Businesses
Business Operations
Ballroom A
9:00 AM - 11:00 AM
Partner Connections
 
Exhibit Hall
9:15 AM - 10:15 AM
[Panel] Innovative Solutions in Modern Resupply
Respiratory
Ballroom B
Benchmarking Within Your Own Walls
Business Operations
Ballroom A
RISE UP: Unlocking Your Potential and Driving Sales Through Personal and Professional Growth
Sales, Marketing, & Retail
Ballroom D/E
Audit Landscape: What’s the Latest and What Can We Expect?
Billing & Compliance
Room 1 & 2
Employer Strategies for Managing Mental Health in the Workplace
Leadership & People Strategy
Ballroom C
Where Do We Stand? The Outlook on Power Standing Wheelchairs
Complex Rehab Technology
Room 3 & 4
10:30 AM - 11:30 AM
AI Unwrapped
Technology & Security
Room 1 & 2
Receiving Feedback: Insights on the Art and Science of This Essential Skill
Leadership & People Strategy
Ballroom C
What Does This Industry Sell?
Sales, Marketing, & Retail
Ballroom A
[Panel] Managing by the Numbers: Uniting Financial and AR Management for Healthcare Success
Business Operations
Ballroom B
Using Tilt Bases for Pressure, Posture, Function, and Participation
Complex Rehab Technology
Ballroom D/E
Setting Up Your HME For Enrollment Success
Billing & Compliance
Room 3 & 4
11:00 AM - 2:00 PM
Exhibit Hall & Lunch
 
Exhibit Hall
1:30 PM - 2:30 PM
From Surviving to Thriving: Helping Team Members Navigate Change
Leadership & People Strategy
Ballroom C
Safe Sleep Solutions: Unlocking the Secrets to Healthy and Secure Slumber Through Safety Beds
Complex Rehab Technology
Ballroom D/E
From Intake to Invoicing: Revolutionizing HME with AI Solutions
Technology & Security
Room 1 & 2
Identification, Care, Treatment and Mangement of the Bronchiectasis Patient
Respiratory
Room 3 & 4
Enhancing Patient Pay Policies: Strategies for Effective Reimbursement
Billing & Compliance
Ballroom A
[Panel] The State of the HME Industry – From the Provider’s Perspective
Business Operations
Ballroom B
2:00 PM - 4:00 PM
VGM Journey
Social Event
VGM Campus
2:45 PM - 3:45 PM
[Panel] Balancing Comfort and Complexity: The Dual Sides of Custom Seating
Complex Rehab Technology
Ballroom B
Home Oxygen Therapy: Using your People, Programs, Products and Passion to Leverage More Referrals
Sales, Marketing, & Retail
Ballroom D/E
The Subtle Art of Building Influence
Leadership & People Strategy
Ballroom C
Business Growth Through Payer Network Development & Innovation
Billing & Compliance
Room 3 & 4
The Smoke & Mirrors of AI: Solving the Patient Processing Problem
Business Operations
Ballroom A
Long-term PAP Adherence: Are We Ready to Look Beyond 90 Days?
Respiratory
Room 1 & 2
4:00 PM - 5:00 PM
Mouthpiece Ventilation & Non-Invasive Ventilation with Neuromuscular Patients
Respiratory
Room 1 & 2
CGMs and Beyond! Learn How to Navigate This Expanding Market to Grow Your Bottom Line
Billing & Compliance
Ballroom B
Empathy and Understanding: Building Trust and Connection in your Teams
Leadership & People Strategy
Ballroom C
Unlock the Power of Data Driven Digital Marketing Strategies
Sales, Marketing, & Retail
Room 3 & 4
Medicare Advantage: Government Oversight, Key Contract Terms, and Securing Contracts
Business Operations
Ballroom A
6:30 PM - 10:00 PM
WaterLuau at the Farm
Social Event
 

CEU Requirements

  1. Scan your name badge when you enter and leave each session you attend. You must attend at least 90% of a session in order to earn continuing education credit.
  2. Complete the evaluation form for each session you attend. Evaluation forms will be available on the Heartland website and can be accessed on your phone or computer. 

Full requirements can be found at CEU Requirements