On-site Information

Our guest services are here to help you with whatever questions you may have.

Whether this is your first time attending the Heartland Conference, or you’ve joined us for too many hog roasts to count, here are some helpful tips to create the greatest two-day experience.

Find out what you need to do once you get here. Learn where to check in, where to pick up your badge, and places to visit during your time here.

Guest Services Desk

Located in the lobby of Waterloo Convention Center
  • Questions on getting around
  • Schedule VGM campus tours
  • Class schedules
  • Mealtimes and location
  • Lost and found
  • Baggage check

Registration Desk

Located by the main entrance, Waterloo Convention Center
  • Check-in
  • Badge pickup
  • Replacement badges

CEU Help Desk

Located in the lobby of Waterloo Convention Center
  • CEU questions
  • Missed badge scans
  • Accreditation questions
  • Printing class evaluations

Transportation Desk

Located in the lobby of Waterloo Convention Center
  • Hotel pick up and drop off
  • Local transportation
  • Social event transportation