AGENDA

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View everything the conference has to offer and get the education you need. 

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Name # Registrations Capacity Time Track More Info
Breakfast (Pre-Con)0 7:00 AM - 8:30 AM 
Heartland Check-in Registration Open0 7:30 AM - 5:30 PM 
[PRE-CON] From Hire to Retire: People Trends Shaping the Employee Experience31 8:30 AM - 11:30 AMLeadership & People Strategy
[PRE-CON] Marketing 102: Digital Marketing Workshop38 8:30 AM - 11:30 AMSales, Marketing, & Retail
[PRE-CON] ProCircular Cyber Escape Room12 8:30 AM - 11:30 AMTechnology & Security
[PRE-CON] Mastering DMEPOS Revenue Cycle: Intake, Billing, Collections & Resupply64 8:30 AM - 11:30 AMBilling & Compliance
VGM Journey232510:00 AM - 12:00 PMSocial Event
Van G Miller Golf Tournament535411:30 AM - 6:00 PMSocial Event
VGM Journey292512:30 PM - 2:30 PMSocial Event
Three Pines Farm20202:00 PM - 4:00 PMSocial Event
Hansen's Dairy Farm Tour26302:00 PM - 4:00 PMSocial Event
Pickleball36642:00 PM - 4:00 PMSocial Event
VGM Journey20253:00 PM - 5:00 PMSocial Event
Hansen's Dairy Farm Tour29304:00 PM - 6:00 PMSocial Event
First-Time Attendee Social0 6:00 PM - 7:00 PMSocial Event
Party on the Plaza0 7:00 PM - 10:00 PMSocial Event
Name # Registrations Capacity Time Track More Info
Breakfast0 7:00 AM - 9:30 AM 
Heartland Check-in Registration Open0 7:00 AM - 7:00 PM 
Opening Message - Lindy Tentinger, Craig Douglas, & Tyler Mahncke0 8:00 AM - 8:30 AM 
KEYNOTE: The Rebellious Recovery0 8:30 AM - 9:30 AM 
Cultivating a Learning Ecosystem0 9:45 AM - 10:45 AMLeadership & People Strategy
The Survey Says: STOP CRT Denials0 9:45 AM - 10:45 AMComplex Rehab Technology
Proactive Cyber Essentials for HME/DMEs0 9:45 AM - 10:45 AMTechnology & Security
[Panel] When Referrals Fax, AI Delivers Digital0 9:45 AM - 10:45 AMSales, Marketing, & Retail
Technology and Value Based Care: An Efficiency Matter0 9:45 AM - 10:45 AMBusiness Operations
Home Ventilation 2025 and Beyond: Turning Data into Market Share0 9:45 AM - 10:45 AMRespiratory
Analysis, Evaluation, and Continuous Improvement of the FMA/UDS Mobility Registry0 11:00 AM - 12:00 PMComplex Rehab Technology
[Panel] Legislative Update & Advocacy 101 - Working Together to Become Champions of Change0 11:00 AM - 12:00 PMIntegrated Health and Policy
RED is NOT the New Black0 11:00 AM - 12:00 PMBilling & Compliance
Leadership Agility - A Staffing Shortage Antidote0 11:00 AM - 12:00 PMLeadership & People Strategy
New Medicare Requirements of the Accreditation Organizations Affecting Your Business0 11:00 AM - 12:00 PMBusiness Operations
[Panel] The Cybersecurity Landscape: Preparing Healthcare Leaders for Tomorrow's Threats0 11:00 AM - 12:00 PMTechnology & Security
Expo Plaza Lunch0 12:00 PM - 1:30 PM 
Transforming Business Operations with Microsoft 365: An Email Discussion0 12:15 PM - 1:00 PMTechnology & Security
Unlock Peak Performance: The Power of Workforce Management0 12:15 PM - 1:00 PMBusiness Operations
[Panel] Stay in YOUR Lane - The ATP Assessment and the Wheelchair Evaluation0 12:15 PM - 1:00 PMComplex Rehab Technology
The Next Innovation in Respiratory Support: Asymmetric High Flow0 12:15 PM - 1:00 PMRespiratory
HME Woman Of The Year Award0 1:00 PM - 1:30 PM 
Building Community: Sustaining Quality Employees0 1:30 PM - 2:30 PMLeadership & People Strategy
Creating a Value Based Care Model for Respiratory Therapy Services0 1:30 PM - 2:30 PMRespiratory
Elevate your Accounting and FP&A Functions for the Non-financial Leader0 1:30 PM - 2:30 PMIntegrated Health and Policy
Staying Ahead of the Curve: Essential Policy Updates for 20250 1:30 PM - 2:30 PMBilling & Compliance
[Panel] Referral Based Marketing for Complex Rehab Technology Providers0 1:30 PM - 2:30 PMComplex Rehab Technology
Embracing AI: Managing Change and Fostering Adoption0 1:30 PM - 2:30 PMBusiness Operations
VGM Journey26252:00 PM - 4:00 PMSocial Event
Resupply Revolution: Transforming Your Approach0 2:45 PM - 3:45 PMRespiratory
[Panel] Wheelchair Repair REFORM - Why, What and How0 2:45 PM - 3:45 PMComplex Rehab Technology
From Transparency to Claims and Back Again - Data Driven DME Market Assessments0 2:45 PM - 3:45 PMSales, Marketing, & Retail
Weathering the Storm: Lessons from Hurricane Helene and Asheville Floods0 2:45 PM - 3:45 PMTechnology & Security
Mastering Emotionally Intelligent Feedback: Building Stronger Connections0 2:45 PM - 3:45 PMLeadership & People Strategy
Developing and Implementing a Data-Driven Strategy0 2:45 PM - 3:45 PMBusiness Operations
Exhibit Hall Grand Opening0 4:00 PM - 7:00 PM 
Main Street Mingle & Community Dinners0 7:30 PM - 10:30 PMSocial Event
Name # Registrations Capacity Time Track More Info
Breakfast0 7:00 AM - 8:30 AM 
Heartland Check-in Registration Open0 7:30 AM - 4:00 PM 
Unlocking Growth: The Value of SBA Lending for Home Healthcare Businesses0 8:00 AM - 9:00 AMBusiness Operations
Employer Strategies for Managing Mental Health in the Workplace0 8:00 AM - 9:00 AMLeadership & People Strategy
Building a Compliant Healthcare eCommerce Framework for Future Growth0 8:00 AM - 9:00 AMTechnology & Security
[Panel] The Power of DNA0 8:00 AM - 9:00 AMRespiratory
The Real Case Scenarios of Surgical Dressings0 8:00 AM - 9:00 AMIntegrated Health and Policy
Understanding the Local DME Role in Lymphedema Care0 8:00 AM - 9:00 AMSales, Marketing, & Retail
Partner Connections0 9:00 AM - 11:00 AM 
The Heartbeat of Success: Building a Thriving Company Culture0 9:15 AM - 10:15 AMLeadership & People Strategy
Where Do We Stand? The Outlook on Power Standing Wheelchairs0 9:15 AM - 10:15 AMComplex Rehab Technology
RISE UP: Unlocking Your Potential and Driving Sales Through Personal and Professional Growth0 9:15 AM - 10:15 AMSales, Marketing, & Retail
Actional Strategies to UNLOCK Revenue0 9:15 AM - 10:15 AMBusiness Operations
Audit Landscape: What's the Latest and What Can We Expect?0 9:15 AM - 10:15 AMBilling & Compliance
[Panel] Innovative Solutions in Modern Resupply0 9:15 AM - 10:15 AMRespiratory
What Does This Industry Sell?0 10:30 AM - 11:30 AMSales, Marketing, & Retail
Receiving Feedback: Insights on the Art and Science of This Essential Skill0 10:30 AM - 11:30 AMLeadership & People Strategy
[Panel] Managing by the Numbers: Uniting Financial and AR Management for Healthcare Success0 10:30 AM - 11:30 AMBusiness Operations
AI Unwrapped: Intro into AI0 10:30 AM - 11:30 AMTechnology & Security
Setting Up Your HME For Enrollment Success0 10:30 AM - 11:30 AMBilling & Compliance
Using Tilt Bases for Pressure, Posture, Function, and Participation0 10:30 AM - 11:30 AMComplex Rehab Technology
Exhibit Hall & Lunch0 11:00 AM - 2:00 PM 
Identification, Care, Treatment and Management of the Bronchiectasis Patient0 1:30 PM - 2:00 PMRespiratory
[Panel] The State of the HME Industry - From the Provider's Perspective0 1:30 PM - 2:30 PMBusiness Operations
Safe Sleep Solutions: Unlocking the Secrets to Healthy and Secure Slumber Through Safety Beds0 1:30 PM - 2:30 PMComplex Rehab Technology
Enhancing Patient Pay Policies: Strategies for Effective Reimbursement0 1:30 PM - 2:30 PMBilling & Compliance
From Surviving to Thriving: Helping Team Members Navigate Change0 1:30 PM - 2:30 PMLeadership & People Strategy
Harnessing the Power of AI in HME: Where to Start0 1:30 PM - 2:30 PMTechnology & Security
VGM Journey25252:00 PM - 4:00 PMSocial Event
Business Growth Through Payer Network Development & Innovation0 2:45 PM - 3:45 PMBilling & Compliance
The Smoke & Mirrors of AI: Solving the Patient Processing Problem0 2:45 PM - 3:45 PMBusiness Operations
Redefining Oxygen:​ The Clinical and Strategic Case for POC0 2:45 PM - 3:45 PMRespiratory
The Subtle Art of Building Influence0 2:45 PM - 3:45 PMLeadership & People Strategy
[Panel] Balancing Comfort and Complexity: The Dual Sides of Custom Seating0 2:45 PM - 3:45 PMComplex Rehab Technology
Long-term PAP Adherence: Are We Ready to Look Beyond 90 Days?0 2:45 PM - 3:45 PMRespiratory
EtCO2 Monitoring0 4:00 PM - 5:00 PMRespiratory
[Panel] CGMs and Beyond! Learn How to Navigate This Expanding Market to Grow Your Bottom Line0 4:00 PM - 5:00 PMBilling & Compliance
Unlock the Power of Data Driven Digital Marketing Strategies0 4:00 PM - 5:00 PMSales, Marketing, & Retail
Matching Clinical Needs and Client Lifestyle to Seating0 4:00 PM - 5:00 PMComplex Rehab Technology
Empathy and Understanding: Building Trust and Connection in your Teams0 4:00 PM - 5:00 PMLeadership & People Strategy
Medicare Advantage: Government Oversight, Key Contract Terms, and Securing Contracts0 4:00 PM - 5:00 PMBusiness Operations
WaterLuau at the Farm0 6:30 PM - 10:00 PMSocial Event
VGM Farm0 6:30 PM - 10:00 PMSocial Event
7:00 AM - 8:30 AM
Breakfast (Pre-Con)
 
Convention Center Lobby
7:30 AM - 5:30 PM
Heartland Check-in Registration Open
 
 
8:30 AM - 11:30 AM
[PRE-CON] From Hire to Retire: People Trends Shaping the Employee Experience
Leadership & People Strategy
Ballroom B
[PRE-CON] Marketing 102: Digital Marketing Workshop
Sales, Marketing, & Retail
Ballroom C
[PRE-CON] ProCircular Cyber Escape Room
Technology & Security
Ballroom D/E
[PRE-CON] Mastering DMEPOS Revenue Cycle: Intake, Billing, Collections & Resupply
Billing & Compliance
Ballroom A
10:00 AM - 12:00 PM
VGM Journey
Social Event
VGM Campus
11:30 AM - 6:00 PM
Van G Miller Golf Tournament
Social Event
Irv Warren Golf Course
12:30 PM - 2:30 PM
VGM Journey
Social Event
VGM Campus
2:00 PM - 4:00 PM
Three Pines Farm
Social Event
Three Pines
Hansen's Dairy Farm Tour
Social Event
Hansen's Dairy Farm
Pickleball
Social Event
 
3:00 PM - 5:00 PM
VGM Journey
Social Event
VGM Campus
4:00 PM - 6:00 PM
Hansen's Dairy Farm Tour
Social Event
Hansen's Dairy Farm
6:00 PM - 7:00 PM
First-Time Attendee Social
Social Event
SingleSpeed Brewery
7:00 PM - 10:00 PM
Party on the Plaza
Social Event
Expo Plaza
7:00 AM - 9:30 AM
Breakfast
 
Convention Center Lobby
7:00 AM - 7:00 PM
Heartland Check-in Registration Open
 
 
8:00 AM - 8:30 AM
Opening Message - Lindy Tentinger, Craig Douglas, & Tyler Mahncke
 
Ballroom B
8:30 AM - 9:30 AM
KEYNOTE: The Rebellious Recovery
 
Ballroom B
9:45 AM - 10:45 AM
Cultivating a Learning Ecosystem
Leadership & People Strategy
Ballroom C
The Survey Says: STOP CRT Denials
Complex Rehab Technology
Ballroom D/E
Proactive Cyber Essentials for HME/DMEs
Technology & Security
Room 1 & 2
[Panel] When Referrals Fax, AI Delivers Digital
Sales, Marketing, & Retail
Ballroom B
Technology and Value Based Care: An Efficiency Matter
Business Operations
Ballroom A
Home Ventilation 2025 and Beyond: Turning Data into Market Share
Respiratory
Room 3 & 4
11:00 AM - 12:00 PM
Analysis, Evaluation, and Continuous Improvement of the FMA/UDS Mobility Registry
Complex Rehab Technology
Ballroom D/E
[Panel] Legislative Update & Advocacy 101 - Working Together to Become Champions of Change
Integrated Health and Policy
Room 3 & 4
RED is NOT the New Black
Billing & Compliance
Ballroom A
Leadership Agility - A Staffing Shortage Antidote
Leadership & People Strategy
Ballroom C
New Medicare Requirements of the Accreditation Organizations Affecting Your Business
Business Operations
Room 1 & 2
[Panel] The Cybersecurity Landscape: Preparing Healthcare Leaders for Tomorrow's Threats
Technology & Security
Ballroom B
12:00 PM - 1:30 PM
Expo Plaza Lunch
 
Expo Plaza
12:15 PM - 1:00 PM
Transforming Business Operations with Microsoft 365: An Email Discussion
Technology & Security
Ballroom A
Unlock Peak Performance: The Power of Workforce Management
Business Operations
Ballroom C
[Panel] Stay in YOUR Lane - The ATP Assessment and the Wheelchair Evaluation
Complex Rehab Technology
Ballroom D/E
The Next Innovation in Respiratory Support: Asymmetric High Flow
Respiratory
Room 3 & 4
1:00 PM - 1:30 PM
HME Woman Of The Year Award
 
Ballroom B
1:30 PM - 2:30 PM
Building Community: Sustaining Quality Employees
Leadership & People Strategy
Ballroom C
Creating a Value Based Care Model for Respiratory Therapy Services
Respiratory
Room 3 & 4
Elevate your Accounting and FP&A Functions for the Non-financial Leader
Integrated Health and Policy
Ballroom D/E
Staying Ahead of the Curve: Essential Policy Updates for 2025
Billing & Compliance
Room 1 & 2
[Panel] Referral Based Marketing for Complex Rehab Technology Providers
Complex Rehab Technology
Ballroom B
Embracing AI: Managing Change and Fostering Adoption
Business Operations
Ballroom A
2:00 PM - 4:00 PM
VGM Journey
Social Event
VGM Campus
2:45 PM - 3:45 PM
Resupply Revolution: Transforming Your Approach
Respiratory
Room 3 & 4
[Panel] Wheelchair Repair REFORM - Why, What and How
Complex Rehab Technology
Ballroom B
From Transparency to Claims and Back Again - Data Driven DME Market Assessments
Sales, Marketing, & Retail
Room 1 & 2
Weathering the Storm: Lessons from Hurricane Helene and Asheville Floods
Technology & Security
Ballroom D/E
Mastering Emotionally Intelligent Feedback: Building Stronger Connections
Leadership & People Strategy
Ballroom C
Developing and Implementing a Data-Driven Strategy
Business Operations
Ballroom A
4:00 PM - 7:00 PM
Exhibit Hall Grand Opening
 
Exhibit Hall
7:30 PM - 10:30 PM
Main Street Mingle & Community Dinners
Social Event
 
7:00 AM - 8:30 AM
Breakfast
 
Convention Center Lobby
7:30 AM - 4:00 PM
Heartland Check-in Registration Open
 
 
8:00 AM - 9:00 AM
Unlocking Growth: The Value of SBA Lending for Home Healthcare Businesses
Business Operations
Ballroom A
Employer Strategies for Managing Mental Health in the Workplace
Leadership & People Strategy
Ballroom C
Building a Compliant Healthcare eCommerce Framework for Future Growth
Technology & Security
Room 3 & 4
[Panel] The Power of DNA
Respiratory
Ballroom B
The Real Case Scenarios of Surgical Dressings
Integrated Health and Policy
Room 1 & 2
Understanding the Local DME Role in Lymphedema Care
Sales, Marketing, & Retail
Ballroom D/E
9:00 AM - 11:00 AM
Partner Connections
 
Exhibit Hall
9:15 AM - 10:15 AM
The Heartbeat of Success: Building a Thriving Company Culture
Leadership & People Strategy
Ballroom C
Where Do We Stand? The Outlook on Power Standing Wheelchairs
Complex Rehab Technology
Room 3 & 4
RISE UP: Unlocking Your Potential and Driving Sales Through Personal and Professional Growth
Sales, Marketing, & Retail
Ballroom D/E
Actional Strategies to UNLOCK Revenue
Business Operations
Ballroom A
Audit Landscape: What's the Latest and What Can We Expect?
Billing & Compliance
Room 1 & 2
[Panel] Innovative Solutions in Modern Resupply
Respiratory
Ballroom B
10:30 AM - 11:30 AM
What Does This Industry Sell?
Sales, Marketing, & Retail
Ballroom A
Receiving Feedback: Insights on the Art and Science of This Essential Skill
Leadership & People Strategy
Ballroom C
[Panel] Managing by the Numbers: Uniting Financial and AR Management for Healthcare Success
Business Operations
Ballroom B
AI Unwrapped: Intro into AI
Technology & Security
Room 1 & 2
Setting Up Your HME For Enrollment Success
Billing & Compliance
Room 3 & 4
Using Tilt Bases for Pressure, Posture, Function, and Participation
Complex Rehab Technology
Ballroom D/E
11:00 AM - 2:00 PM
Exhibit Hall & Lunch
 
Exhibit Hall
1:30 PM - 2:00 PM
Identification, Care, Treatment and Management of the Bronchiectasis Patient
Respiratory
Room 3 & 4
1:30 PM - 2:30 PM
[Panel] The State of the HME Industry - From the Provider's Perspective
Business Operations
Ballroom B
Safe Sleep Solutions: Unlocking the Secrets to Healthy and Secure Slumber Through Safety Beds
Complex Rehab Technology
Ballroom D/E
Enhancing Patient Pay Policies: Strategies for Effective Reimbursement
Billing & Compliance
Ballroom A
From Surviving to Thriving: Helping Team Members Navigate Change
Leadership & People Strategy
Ballroom C
Harnessing the Power of AI in HME: Where to Start
Technology & Security
Room 1 & 2
2:00 PM - 4:00 PM
VGM Journey
Social Event
VGM Campus
2:45 PM - 3:45 PM
Business Growth Through Payer Network Development & Innovation
Billing & Compliance
Room 3 & 4
The Smoke & Mirrors of AI: Solving the Patient Processing Problem
Business Operations
Ballroom A
Redefining Oxygen:​ The Clinical and Strategic Case for POC
Respiratory
Ballroom D/E
The Subtle Art of Building Influence
Leadership & People Strategy
Ballroom C
[Panel] Balancing Comfort and Complexity: The Dual Sides of Custom Seating
Complex Rehab Technology
Ballroom B
Long-term PAP Adherence: Are We Ready to Look Beyond 90 Days?
Respiratory
Room 1 & 2
4:00 PM - 5:00 PM
EtCO2 Monitoring
Respiratory
Room 1 & 2
[Panel] CGMs and Beyond! Learn How to Navigate This Expanding Market to Grow Your Bottom Line
Billing & Compliance
Ballroom B
Unlock the Power of Data Driven Digital Marketing Strategies
Sales, Marketing, & Retail
Room 3 & 4
Matching Clinical Needs and Client Lifestyle to Seating
Complex Rehab Technology
Ballroom D/E
Empathy and Understanding: Building Trust and Connection in your Teams
Leadership & People Strategy
Ballroom C
Medicare Advantage: Government Oversight, Key Contract Terms, and Securing Contracts
Business Operations
Ballroom A
6:30 PM - 10:00 PM
WaterLuau at the Farm
Social Event
 
VGM Farm
Social Event
VGM Farm

CEU Requirements

  1. Scan your name badge when you enter and leave each session you attend. You must attend at least 90% of a session in order to earn continuing education credit.
  2. Complete the evaluation form for each session you attend. Evaluation forms will be available on the Heartland website and can be accessed on your phone or computer. 

Full requirements can be found at CEU Requirements