Rachel is a healthcare operations leader with 22 years of experience across the durable medical equipment (DME), respiratory, medical supply, infusion, specialty drug, pharmacy, home health, and occupational health industries. She specializes in revenue cycle management, intake operations, contact center strategy, and process improvement. Rachel is known for leading high-performing teams, optimizing workflows through technology and automation, and driving operational efficiency across complex healthcare environments. She has successfully led large-scale initiatives involving AI-driven workflows, analytics, and patient service operations while maintaining a strong commitment to team development and patient experience.