Megan Joachim is the Director of Customer Experience at VGM Fulfillment, where she leads a dedicated team focused on enhancing customer satisfaction and loyalty. With extensive experience in customer relations and a passion for innovation, Megan has successfully implemented strategies that have significantly improved customer engagement and operational efficiency. Her leadership and vision have been instrumental in driving VGM Fulfillment's customer-centric initiatives, making her a respected figure in the industry. At VGM Fulfillment, Megan always strives to take a customer-centric approach, and focuses on creating seamless experiences, and personalized customer interactions. Before joining VGM Fulfillment, Megan served in the Managed Care Industry since 2016 as a Strategic Account Executive with Ametros Financial, and as a National Account Manager with VGM Homelink. Outside of work, Megan enjoys spending time with her two children, husband, and her K9 companion, Palmer.